Vaw Agency

Cancellation & Refunds

Cancellation & Refund Policy

At VAW Agency, we prioritize customer satisfaction and strive to deliver the highest quality of services. However, we understand that there may be situations requiring cancellations or refunds. This policy outlines the terms and conditions for cancellations and refunds.

1. Cancellation Policy

  • Service Orders:
    • Clients can request cancellation of a service order within 24 hours of placing it, provided work has not commenced.
    • For ongoing services, cancellations require a minimum of 7 days’ notice before the next billing cycle.
  • Late Cancellations:
    • Requests made after the specified period may incur charges for the work already completed.
  • How to Cancel:
    • To initiate a cancellation, please email us at info@vawagency.com with your order details and reason for cancellation.

2. Refund Policy

  • Eligibility for Refunds:
    • Refunds are only applicable if:
      • The service was not delivered as promised.
      • The cancellation request was made within the eligible time frame.
      • There was an error on our part that resulted in unsatisfactory service delivery.
  • Non-Refundable Cases:
    • Payments made for customized or partially completed services.
    • If the client fails to provide the necessary information or approvals, causing delays or incomplete delivery.
  • Refund Timeline:
    • Approved refunds will be processed within 7-10 business days via the original payment method.

3. Contact Us

For any queries related to cancellations or refunds, please reach out to us at:

  • Email: info@vawagency.com

We value your understanding and cooperation. Thank you for choosing the VAW Agency.